The Golden Age of Complaining?

This week’s CBC tech column (I know, I know, I haven’t been vigilant in posting them here — that’s what the podcast is for) is all about small business and social media.

According to David-Michel Davies, we live in a “golden age of complaining.” Davies, who is the executive director of Webby Awards, attributes this to social media. As part of CBC’s Small Business Week coverage, I wanted to find out what this golden age of complaining means for Canadian small businesses, so I called up Montreal-based digital marketer Mitch Joel.

The Golden Age of Complaining? by misener

The cbc.ca/tech version is up now, too.