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> <channel><title>misener.org &#187; email</title> <atom:link href="http://misener.org/archives/category/email/feed" rel="self" type="application/rss+xml" /><link>http://misener.org</link> <description>an internet weblog from Dan Misener</description> <lastBuildDate>Mon, 30 Jan 2012 22:47:15 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.3.1</generator> <item><title>My thoughts on Shortmail and email clutter</title><link>http://misener.org/archives/1073</link> <comments>http://misener.org/archives/1073#comments</comments> <pubDate>Tue, 12 Jul 2011 16:06:31 +0000</pubDate> <dc:creator>Dan Misener</dc:creator> <category><![CDATA[CBC Radio technology column]]></category> <category><![CDATA[email]]></category> <category><![CDATA[danah boyd]]></category> <category><![CDATA[shortmail]]></category> <guid
isPermaLink="false">http://misener.org/?p=1073</guid> <description><![CDATA[Cross-posted from my weekly CBC Tech column. Podcast MP3 download here. My intention this week is to write about Shortmail, a new email service. But to set the stage, I need to share three examples of Personal Email Policies I Greatly Admire. Example 1: When danah boyd needs a break from digital communication, she goes on [...]]]></description> <content:encoded><![CDATA[<p><em>Cross-posted from <a
href="http://www.cbc.ca/news/technology/story/2011/07/12/f-vp-misener-email.html">my weekly CBC Tech column</a>. <a
href="http://podcast.cbc.ca/mp3/podcasts/misenerontech_20110712_40873.mp3">Podcast MP3 download here</a>.</em></p><p>My intention this week is to write about <a
href="http://shortmail.com/">Shortmail</a>, a new email service. But to set the stage, I need to share three examples of Personal Email Policies I Greatly Admire.</p><p><strong>Example 1:</strong> When danah boyd needs a break from digital communication, she goes on an <a
href="http://www.zephoria.org/thoughts/archives/2008/12/11/email_sabbatica.html">email sabbatical</a>. Her mail server sends all incoming messages to the trash, and an auto-responder lets all would-be correspondents know that while danah&#8217;s away, their messages will not be received. As danah wrote on her blog, &#8220;You cannot put anything in my queue while I&#8217;m away (however lovingly you intend it) and I come home to a clean INBOX.&#8221;</p><p><strong>Example 2:</strong> I have a friend whose email signature includes the following expectation-setter: &#8220;I respond to short emails at 11:30am and 3:30pm daily. I reserve Mondays to respond to longer emails or in-depth responses &#8211; that way I have the time for a proper answer.&#8221;</p><p><strong>Example 3:</strong> A while back, I heard about <a
href="http://five.sentenc.es">five.sentenc.es</a> (and its siblings <a
href="http://two.sentenc.es">two</a>, <a
href="http://three.sentenc.es">three</a>, and <a
href="http://four.sentenc.es">four.sentenc.es</a>), &#8220;a personal policy that all email responses regardless of recipient or subject will be five sentences or less.&#8221; The idea here is that you adopt this policy, link to it in your email signature, and don&#8217;t allow exceptions.</p><p>Now here&#8217;s the thing: I love all of these ideas. But only on paper.</p><p>Practically speaking, I can&#8217;t imagine putting any of these into practice. Maybe it&#8217;s a lack of guts. Maybe it&#8217;s a lack of discipline. As much as I admire these ideas, the closest I&#8217;ve ever come is the standard out-of-office message.</p><p>And thus is my initial reaction to Shortmail, a new email service from Baltimore-based <a
href="http://410labs.com/">410Labs</a>. I like the idea, but mostly on paper.</p><p>Shortmail will be immediately familiar to anyone who&#8217;s used a web-based email service like Gmail, Hotmail or Yahoo Mail. But as its name implies, the major difference has to do with length. Shortmail imposes a limit on how long your messages can be: 500 characters. This clearly seems like a page borrowed from the playbooks of pith-obsessed micro-messaging services such as Twitter and Canadian-based StatusNet.</p><p>Not only does Shortmail restrict the length of outgoing emails, it imposes the same 500-character limit on incoming messages. If you send me a message that goes over the limit, Shortmail will bounce your email back along with a notification that it&#8217;s too long. You&#8217;re then given an opportunity to edit your message to fit within the limit. This is the digital equivalent of saying, &#8220;Get to the point.&#8221;</p><p>I understand why that might be appealing, but I can also see how that might come across as, well, rude. An @shortmail.com address effectively says, &#8220;Play by my email rules, or don&#8217;t play at all.&#8221;</p><p>Beyond message length, Shortmail has taken other cues from social networking and micro-messaging services. Its other big difference has to do with sharing. On a one-to-one basis, email has historically been private by default. But Shortmail shakes this up, adding a public option. For example, I can send you an email, mark it as public, and in addition to showing up in your inbox, it&#8217;ll also be published to the web. For example, here&#8217;s a <a
href="http://shortmail.com/public/34333-cbc-shortmail-questions">public email conversation I had with Shortmail creator Dave Troy</a>.</p><p>Public messages sent through Shortmail are clearly labeled as such. Still, the idea of &#8220;public email&#8221; is a pretty big paradigm shift. It&#8217;s not hard to imagine inadvertently publicly publishing a message intended for a private recipient.</p><p>Of course, Shortmail is just one reaction to the decades-old love/hate relationship many of us have with email. Last month, Chris Anderson (of TED conference fame), published the <a
href="http://emailcharter.org/">Email Charter</a>, which outlines 10 rules to &#8220;reverse the email spirals&#8221; &#8211; rules that cover principles like writing better subject lines and avoiding unnecessarily open-ended questions. The Email Charter isn&#8217;t a piece of software or a web service. It&#8217;s more of a personal pledge.</p><p>Anderson&#8217;s Email Charter (and the aforementioned sentenc.es policies) take a Ghandi-esque &#8220;be the change&#8221; approach to email. Shortmail, in contrast, imposes its vision of better email on all messages sent through its service.</p><p>Beyond length-limitation, I wonder about Shortmail and the &#8220;one more thing to check&#8221; factor. I mean, I already have a handful of email accounts. And <a
href="http://twitter.com/">Twitter</a> <a
href="http://twitter.com/sparkcbc/">accounts</a>. And a barely used Facebook account. And now, a Google+ account. Do I really need yet another inbox to check on a regular basis? If the goal is to spend less time dealing with email, having a separate account just for short messages seems a bit counter-intuitive to me.</p><p>While it&#8217;s interesting to see how the form and function of contemporary social media tools are rubbing off on the decades-old system of email, for me, Shortmail is a bit too much like danah boyd&#8217;s email sabbaticals: something I wish I could pull off, but probably never will.</p> ]]></content:encoded> <wfw:commentRss>http://misener.org/archives/1073/feed</wfw:commentRss> <slash:comments>1</slash:comments> <enclosure
url="http://podcast.cbc.ca/mp3/podcasts/misenerontech_20110712_40873.mp3" length="9436514" type="audio/mpeg" /> </item> <item><title>What do you do with misdirected email?</title><link>http://misener.org/archives/319</link> <comments>http://misener.org/archives/319#comments</comments> <pubDate>Wed, 13 Feb 2008 14:13:19 +0000</pubDate> <dc:creator>Dan Misener</dc:creator> <category><![CDATA[CBC]]></category> <category><![CDATA[email]]></category> <category><![CDATA[Radio]]></category> <guid
isPermaLink="false">http://www.danmisener.com/archives/319</guid> <description><![CDATA[For a few months now, I&#8217;ve been getting email addressed to my dmisener@gmail.com account from a guy named Keith. The emails haven&#8217;t been for me, but rather for someone named Diane Misener. Apparently we have very similar email addresses. For months, I simply deleted Keith&#8217;s email. I know I shouldn&#8217;t have, but I deleted the [...]]]></description> <content:encoded><![CDATA[<p>For a few months now, I&#8217;ve been getting email addressed to my <strong>dmisener@gmail.com</strong> account from a guy named Keith. The emails haven&#8217;t been for me, but rather for someone named Diane Misener. Apparently we have very similar email addresses.</p><p>For months, I simply deleted Keith&#8217;s email. I know I shouldn&#8217;t have, but I deleted the first one because it was one of those joke email forwards that people send around, and I figured it was just a mistake. Then another one arrived, and another one, and I deleted those too. Eventually it got to the point where I couldn&#8217;t contact Keith to explain the mistake, because doing so would mean admitting I&#8217;d silently deleted all of his email to Diane.</p><p>Eventually, I started to feel pretty bad about all of this, so I phoned up Keith and Diane. The whole story is on <a
href="http://www.cbc.ca/spark/blog/2008/02/show_notes_february_13_2008.html">this week&#8217;s episode of Spark</a>.</p> ]]></content:encoded> <wfw:commentRss>http://misener.org/archives/319/feed</wfw:commentRss> <slash:comments>3</slash:comments> </item> </channel> </rss>
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